Privacy Policy - Vliss

Privacy Policy

INTRODUCTION

The operator of this website, Vliss (“we,” “us” or “our”), has created this Privacy Policy to explain what information we collect from individuals who access the websites we own and control, such as, but not limited to, www.vliss.co.uk (collectively, the “Site”), and how we use that information. If you have any questions about our Privacy Policy, please contact us using the information provided at the bottom of this Privacy Policy.

This Privacy Policy is incorporated into our Terms and Conditions. We reserve the right to change this Privacy Policy from time to time consistent with applicable law. Where appropriate, you will be notified of changes via email. Changes to our Privacy Policy shall become effective as of the date specified in the relevant notification to you or, in the absence of notification, the date they are posted to this Site. Therefore, we encourage you to visit this section of our Site regularly in order to remain informed of any changes.

You are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy when you submit your personally identifiable information through the Site or to us via email or any other means. If you do not agree to the terms of this Privacy Policy, please exit the Site and do not provide personal information to us through the Site.

To provide you with the products and services that we have to offer, we request specific personal information (personal data) as detailed below. We value and respect your privacy.

AGE REQUIREMENTS FOR GENERAL USE OF SITE

The Site is not intended for individuals under the age of 13.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
  • If you do not want us to use your personal information for our marketing purposes, send us a message via our contact form stating that you withdraw your consent to such use.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

TRAFFIC DATA

We automatically track and collect the following categories of information when you visit our Site: (1) IP addresses; (2) types of operating systems used to access the Site; and (3) types of web browsers used to access the Site (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Site. We also use Google Analytics to track Site traffic (page hits) and view aggregate or anonymous user data.

Third Party Site Cookies: Some of our partners, vendors, agents, and service providers may use cookies on their respective websites to which you may be routed from the Site. However, we have no access to, or control over, these cookies and do not accept any responsibility for such use.

IP Addresses: We use IP addresses to analyse trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Vliss may also keep track of Internet Protocol (IP) addresses to troubleshoot technical concerns and to maintain website safety and security. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

SECURITY

Various security measures, such as encryption and passwords, are implemented by us in accordance with industry standards to protect the security of your personal information as well as sensitive information (such as credit card number) both online and offline.

Vliss stores personally identifiable information in secured databases owned and maintained by SiteGround and located on servers in Iowa, but Vliss’s partners, vendors, agents, or service providers, such as Etsy.com, may have access to your personal information. Unless otherwise stated in this Privacy Policy, Vliss will not lease, sell, share, or otherwise provide your personally identifiable information to other third parties. Personal information is retained for a period of six (6) years from the date of collection.

Unfortunately, despite our security efforts, there is always a risk that third parties may unlawfully intercept transmissions. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.

LINKS

We may provide links to other websites solely for the convenience and information of our visitors. These websites are not under our control and have their own policies regarding privacy that you may wish to review. Please be aware that we have no responsibility for the privacy practices of such other websites.

This Privacy Policy applies solely to information collected by this Site. Vliss makes no guarantees about the accuracy, currency, content or quality of the information provided by such third party websites, and Vliss assumes no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those websites. Please review the privacy policy of the other website before using such website.

SOCIAL MEDIA

If we provide links to social media platforms, such as Facebook, Instagram or Twitter, and you choose to visit those websites through our links, please note that the personal information you post, transmit or otherwise make available on those websites may be viewed by the general public. Vliss does not control the user-posted content on its social media homepages and is not responsible for any third party use of your personal information that you have posted, transmitted or otherwise made available there.

UPDATING PERSONAL INFORMATION AND TERMINATION OF ACCOUNT.

If a registered account holder’s information changes or a registered account holder wishes to terminate his or her account, Vliss will correct, update, or remove that user’s personal information from its database, upon receipt of notification from the registered account holder. Account holders may update information or terminate their account under their account settings or by emailing us at hello@vliss.co.uk.

A user who has submitted his or her information in order to join our mailing list may choose to unsubscribe from any future communications by clicking on the “unsubscribe” feature within the email communication.

ACCOUNT CANCELLATION

Vliss reserves the right to cancel a customer or user’s account at any time, in its sole discretion.

SALE OR ACQUISITION OF ASSETS

In the event that Vliss or substantially all of its assets are acquired, your customer information will be one of the transferred assets.

If we purchase a business, the personally identifiable information received with that business would be treated in accordance with our Privacy Policy in effect at that time, so long as it is practicable and permissible to do so.

If we sell a business, we will include provisions in the selling contract requiring the purchaser to treat your personally identifiable information in the same manner required by our Privacy Policy in effect at that time. The provisions of this paragraph will apply also if we are sold as a part of bankruptcy proceedings.

YOUR PRIVACY RIGHTS

Other than as described in this Privacy Policy, we do not provide your personal information (excluding aggregated information) to third parties for their direct marketing purposes. However, we do provide such information to third party service providers who work on behalf of Vliss to provide a product or service for you on our behalf and to provide other related services, including, but not limited to, payment processing, shipping, order tracking, promotional fulfilment, and customer service.

If you are a UK resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a UK resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

If you have any questions about our Privacy Policy, you may contact us at the following email address: hello@vliss.co.uk

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